Player Protection Is Our Top Priority

Hey Bajee Responsible Gaming — Fun That Stays in Control

Gaming at Hey Bajee is about more than winning or losing — it's an experience meant to be enjoyed. We stand by every player to make sure it never becomes a burden. On this page, find out how responsible gaming keeps life in balance.

Keep in Mind

Gaming is entertainment, not income. Only bet what you can afford to lose. When you've hit your limit, stop — that's what a smart player does.

Quick Self-Check — 5 Questions


Six Benefits of Responsible Gaming

These tools are available free of charge on Hey Bajee — use them anytime you need.

Set a Deposit Limit

Set your own maximum deposit limit — daily, weekly, or monthly. Once the limit is hit, the system will stop accepting new deposits.

Loss Limit

Once you hit a set loss amount, your gaming session will stop automatically. Configure this in your account settings.

Session Time Limit

Set a limit on how long you play in one session. When time is up, you'll receive a pop-up notification and your session will end.

Reality Check

A notification appears at set intervals showing how long you've been playing and how much you've won or lost.

Cooling-Off Period

Temporarily close your account for anywhere between 1 day and 6 weeks. You will not be able to log in during this time.

Self-Exclusion

Choose Self-Exclusion for an extended break — options range from 6 months to a permanent closure.


How to Enable Protection Tools

You can set up your own protections in just a few minutes.

Log In

Log in to your Hey Bajee account.

Go to Settings

Click the profile icon in the top right corner.

Responsible Gaming

Select the "Responsible Gaming" menu.

Set Your Limits

Enable and save the tools that work for you.

Limit Reductions Take Effect Immediately

Limit reductions take effect immediately. Increases require a 24-hour waiting period — this is intentional, to prevent impulsive overspending in the heat of the moment.

When Should You Stop?

If you're noticing any of these signs, it may be worth taking a step back.

Placing increasingly larger bets trying to recover lost money.

Cutting back on time with family or friends to spend more time gaming.

Spending money set aside for essential expenses on gaming.

Trouble sleeping, feeling restless with gaming constantly on your mind.

Winning doesn't feel satisfying — you just want to keep playing.

You're regularly breaking your set limits and feeling regret afterward.


How Each Tool Works

Learn a bit more about which tool does what.

Deposit Limit

Set a cap on how much you deposit into your account before you start playing. Once the limit is reached, no further deposits will be accepted. It's the most effective tool for keeping your household budget on track. You can set separate daily, weekly, or monthly limits — whichever works best for you.

Loss Limit

Set a limit on how much you're willing to lose within a given timeframe. For example, once you've lost ৳500 in a day, your session ends automatically. This protects you from emotionally driven bets — the system steps in before frustration or disappointment leads to bigger losses you'll regret.

Wager Limit

Decide the maximum amount you can wager in a single bet or within a set time period. Capping your bets reduces the risk of sudden, large losses. Smaller bets also mean longer, more enjoyable sessions — and it's the approach experienced players tend to prefer.

Cooling-Off Period

If you've had a big losing streak or simply need some time away, you can pause your account for 1 to 42 days. No notifications or promotional emails will be sent during this time. Your account will reactivate automatically once the break ends.

Self-Exclusion

Self-Exclusion is for players who want an extended break from gaming — available for 6 months, 1 year, or permanently. Your account cannot be reopened for any reason during this period. It's our most powerful protection tool.

Reality Check Notifications

Every 30, 60, or 90 minutes, you'll receive a message: "You've been playing for X minutes and have won/lost Y BDT." This brief check-in brings you back to reality and helps you make informed decisions.


Why Responsible Gaming Matters

Online gaming is growing fast in Bangladesh, and Hey Bajee is part of that journey. But like any form of entertainment, gaming is best enjoyed within healthy boundaries. Responsible gaming means knowing where those limits are — and keeping to them.

Research shows that most people start gaming purely for the fun of it. Problems arise when the pressure to recover losses keeps them playing — a cycle known as "chasing losses." The responsible gaming tools on Hey Bajee are specifically designed to help break that cycle.

Hey Bajee's position on responsible gaming is clear: we want you to keep enjoying the experience for the long haul. Players who stay within their limits can keep having fun for years. Players who cross those limits lose the enjoyment entirely.

Gaming addiction is a recognized mental health condition, and there's no shame in it. If you feel like you're losing control over your gaming, acknowledging that is the first step. Hey Bajee's support team is trained to respond with empathy and help you through it.

Talk openly with family or those close to you about your gaming habits. Set a budget and only play with money you can afford to spend on entertainment. Keep in mind — winning is never guaranteed, but losing often is. Staying aware of that reality can keep gaming a genuinely enjoyable pastime.

Need help? Hey Bajee's support team is available 24/7 to assist you in Bangla — reach us via live chat or email.

What Hey Bajee Ensures

Age Verification Is Mandatory
Registrations from users under 18 are automatically rejected.
No Addiction-Inducing Content
Hey Bajee does not use messaging like "get rich quick" in its advertising.
Trained Support Team
Our support team is trained to identify and assist with gaming addiction.
Self-Exclusion Is Honored
No promotional communications are sent during a self-exclusion period.
Transparent RTP Information
The Return to Player (RTP) rate for every game is publicly disclosed.
Regular Audits
Third-party audits are conducted regularly to verify that responsible gaming policies are in effect.

Two Questions, Answered Directly

Common questions about age restrictions and Live Casino.

No, not at all. Hey Bajee strictly enforces an 18+ age requirement. Date of birth is verified at registration, and users under 18 have no path to creating an account. Additionally, during account verification (KYC), age is confirmed again via national ID or passport. If a minor creates an account using false information and is later identified, the account will be closed immediately and all transactions voided. Parents or guardians who suspect an underage person in their household is using Hey Bajee are encouraged to contact support directly — we will act promptly.

Yes, Live Casino games are hosted by real human dealers. Hey Bajee's Live Casino section streams live video directly from studios run by international providers such as Evolution Gaming and Ezugi. When you join a live roulette, blackjack, or baccarat table, you'll see a real dealer on screen dealing cards or spinning the wheel. You can even chat with them via the chat box. Bets are placed by clicking designated areas on the screen, just like any online game — except the outcome depends on real cards or a real wheel, not a computer algorithm, which is why many players find Live Casino more trustworthy. From a responsible gaming perspective: live games move quickly, so setting session and bet limits beforehand is especially important.

Join Hey Bajee — Enjoy the Best Gaming Within Safe Limits

Responsible gaming tools are free to use from the moment you register.

For players aged 18 and above only. Please gamble responsibly.

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