Hey Bajee FAQ — All your answers in one place

• bKash — minimum deposit ৳10, instant credit.
• Nagad — minimum ৳10, instant.
• Rocket (Dutch-Bangla Mobile Banking) — Minimum ৳50.
• Bank Transfer (BEFTN/NPSB) — Minimum ৳500, processing time 1–3 banking hours.

To make a deposit, go to the Cashier section of your account, select your payment method, and enter the amount. For mobile banking, the system will provide a merchant number — send the funds to that number, include the reference code, and the balance will be credited to your account.

You can update these yourself:

1. Log in and click the profile icon in the top right corner.
2. Go to "My Account" → "Personal Information".
3. You can update your email address and communication preferences yourself.

To change your mobile number: For security reasons, this cannot be changed directly. Contact support via Live Chat or email and send a photo of your national ID. Once verified, your number will be updated within 24–48 hours. Name changes follow the same process, as they must match your KYC documents.

1. Check in your mobile banking app to confirm the transaction was successful and that you received a confirmation SMS.
2. Check "Transaction History" in the Hey Bajee cashier section — if it shows "Processing", please wait a little longer.
3. Please verify that the reference code or transaction ID was entered correctly at the time of deposit.
4. If the issue persists, contact Live Chat with your transaction ID, amount, and the time it occurred.

If a deposit fails If your mobile banking was debited but the funds didn't arrive in your Hey Bajee account, a refund is usually processed automatically within 24 hours. Sending a screenshot to support will speed things up.

• Deposit Limit: Daily, weekly, and monthly limits can each be set independently. Once a limit is reached, no further deposits will be accepted.
• Loss Limit: Your session ends automatically once you've lost a set amount.
• Session Time Limit: You'll receive a notification at 30, 60, or 90 minutes.
• Cooling-Off: Pause your account for 1–42 days.
• Self-Exclusion: Lock your account for 6 months or permanently.

To activate: log in → go to your profile → select the "Responsible Gaming" menu. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions in the heat of the moment.

• Live Chat — Just click the chat icon at the bottom right of the site to get started. 24 hours a day, 7 days a week Support is available in Bengali. You'll typically get a response within 2–5 minutes.
• Email — [email protected]- with full details. For complex issues, attaching screenshots and a transaction ID to your email will help us resolve things faster. Typical response time: 4–8 hours.
• FAQ & Help Center — You'll find answers to common questions right on this page. Many issues can be resolved on your own without contacting support.

Yes, whether it's 3 AM or 5 AM — Live Chat is always on.

• Entering the wrong password 5 times in a row (temporary 30-minute lock).
• Incomplete KYC verification may limit access to certain features.
• Accounts are temporarily suspended if our security systems detect suspicious activity.
• If you have activated self-exclusion or a cooling-off period yourself.

Steps to resolve:

1. Start by using the "Forgot Password?" option to reset your credentials.
2. If that doesn't work, reach out via Live Chat and have your registered mobile number ready.
3. If KYC verification is required, please submit a photo of your National ID.
4. For common issues, accounts are typically reactivated within 2–4 hours.

Once a self-exclusion is active, the account cannot be unlocked before the set period ends.