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Last Updated: January 2026

Hey Bajee Privacy Policy — Your Data, Our Responsibility

This page explains — in plain English — how Hey Bajee collects your personal data, how it's used, and how it's kept secure. Read it, understand it, and play with confidence.

Key Highlights

Hey Bajee does not sell your data to third parties. Your information is never used for marketing without your consent. You can request deletion of your data at any time.

At a Glance

How We View Your Data

Six core principles that form the foundation of Hey Bajee's approach to data protection.

Your Data Is Never Sold

Hey Bajee never sells your personal information to advertisers or third-party businesses — that is our core commitment.

TLS Encryption

All your data is protected with 256-bit TLS encryption. No information travels exposed between your browser and our servers.

Your Controls

You can request to view, correct, or delete your information at any time. The right to withdraw your consent is entirely yours.

Limited Access

Within Hey Bajee, only staff who genuinely need access to your data can view it. Employees without a relevant need are not granted access.

Deleted After a Set Period

Data that is no longer needed is automatically deleted after a set period. If it must be retained for legal reasons, you will be notified separately.

Breach Notification

If a data security incident occurs, Hey Bajee will promptly notify the relevant regulatory authorities and affected users.

1. What Information We Collect

When you create an account and use Hey Bajee's services, we collect certain information. Data collection always has a specific purpose — we never ask for more than we need.

Information provided directly by you:

  • Full name and date of birth (for age verification).
  • Mobile number and email address (for communication purposes).
  • National ID or passport details (for KYC verification).
  • Payment information (bKash, Nagad, or other methods).

Automatically Collected Information:

  • IP address and device type.
  • Browser information and operating system.
  • Login times and gaming activity on the platform.
  • Information collected through cookies and similar tracking technologies.
You
Hey Bajee Servers
Encrypted Storage

2. How We Use Your Data

Hey Bajee uses the data it collects for specific, legitimate purposes. Here's a breakdown of what each type of data is used for:

  • Identity Verification: To keep accounts secure and prevent access by minors.
  • Payment Processing: To ensure deposits, withdrawals, and bonuses are processed correctly.
  • Customer Support: To assist with troubleshooting and account recovery.
  • Security Monitoring: To detect fraud, money laundering, and suspicious activity.
  • Legal Obligations: To comply with regulatory requirements.
  • Service Improvement: To enhance the platform experience (data is analyzed anonymously).
Marketing Communications

Hey Bajee will not send you marketing SMS or emails without your consent. If you do give consent, you can withdraw it at any time.

3. Who Your Data Is Shared With

Hey Bajee does not sell your data. However, in certain specific circumstances, limited information may need to be shared with trusted parties:

  • Payment Provider: Sharing necessary details with bKash, Nagad, or your bank to process transactions.
  • KYC Verification Provider: With approved verification agencies to confirm your identity.
  • Law Enforcement: In response to a court order or valid legal claim.
  • Technology Service Providers: Server, cloud, or security service providers, bound by confidentiality agreements.

Third-party service providers are contractually bound to comply with Hey Bajee's privacy policy. They may not use the data they receive for their own purposes.

4. Cookie & Tracking Policy

Hey Bajee uses cookies on its website. Cookies are small text files stored in your browser that help the platform remember your preferences.

Types of cookies we use:

  • Essential Cookies: Used to maintain your login session and store security tokens. Disabling these will prevent the site from functioning properly.
  • Performance Cookies: To identify problem areas on the site (anonymized data).
  • Preference Cookies: To remember your language, theme, and other settings.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from accessing your account.

5. How Long Your Data Is Retained

Hey Bajee doesn't hold on to your data any longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Active account data: retained for the full duration of the account.
  • Transaction records: typically up to 5 years for legal compliance.
  • KYC documents: up to 7 years, in accordance with regulatory requirements.
  • Customer service records: deleted 3 years after a case is resolved.
  • Marketing data: deleted immediately upon withdrawal of consent.

If you request account closure, all personal data beyond legal obligations will be deleted within 30 days.

6. Your Data Protection Rights

Hey Bajee upholds international data protection standards. The following rights apply to all registered users:

Right of Access

You can request to see what information we hold about you.

Right to Rectification

If any information is incorrect, you can request a correction.

Right to Erasure

You may request deletion of your data where there is no legal requirement to retain it.

Right to Restrict Processing

You can request that we limit how your data is processed in certain circumstances.

Right to Portability

You can download your own data in a structured format.

Right to Withdraw Consent

You can withdraw your consent for marketing or specific uses at any time.

To exercise any of these rights, reach out to Hey Bajee Support. All requests will be responded to within 30 days of receipt.

7. Children's Privacy

Hey Bajee strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any data from minors.

If we suspect that an account has been created by a minor, it will be suspended immediately and all related data will be deleted. Parents or guardians can report such incidents to our support team.

8. Policy Updates & Contact

Hey Bajee may update this Privacy Policy from time to time. Any changes will be published on the website with a revised date, and users will be notified directly by email or SMS for significant updates.

Continuing to use the platform after any changes means you accept the updated Privacy Policy. It's good practice to review it once after each update.

Contact Us

For any questions about our Privacy Policy, email us at [email protected] or chat with us in Bengali via live chat.

General Questions

Two Important Questions Answered

Frequently asked questions about bet settlement and winnings.

At Hey Bajee, how a cancelled or abandoned match is settled depends on how much of the game was played. The general rule is: if a match is declared cancelled before it begins, the full stake is refunded. If the game is stopped after a certain amount of play (typically 50% or more), settlement may be based on the result at the time of abandonment. The rules differ slightly between Sports Betting and Live Casino. In Live Casino, if a round is left incomplete due to a technical issue, Hey Bajee reviews server logs and either refunds the stake or awards a fair result. For detailed rules, refer to the specific terms in the Sports or Live Casino section, or contact support.

After you win at Hey Bajee, your winnings are generally credited to your account wallet instantly — within a matter of seconds. Wins from slots or crash games appear in your balance in real time. For Sports Betting, winnings are credited once the match result is confirmed, which typically happens within 15–30 minutes of the final whistle. For withdrawals, once you submit a request, Hey Bajee usually processes it within 24–72 hours. If you're withdrawing to bKash or Nagad, it may take a few additional minutes to reach your mobile number. If your KYC verification isn't complete before your first withdrawal, it may take a little longer — so submitting your documents in advance will speed things up going forward.

Get Started with Confidence

Your Data Is Safe at Hey Bajee — Join with Complete Peace of Mind

You've read the Privacy Policy — now take the next step. Registration is free, and your first deposit comes with a 100% bonus.

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For players aged 18 and above only. Please game responsibly.

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